FAQ: Eye Candy Frame - Your Amazing 3D Artwork Treat Dispenser
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will I receive my Eye Candy Frames?

Following manufacturing, inspection and shipping, you will receive your Eye Candy Frames in June - August 2024.

Last updated: January 20, 2024 13:34

When can I choose the colors for my Eye Candy Frames?

You will receive a survey from our Pledge Manager immediately after our Kickstarter campaign ends. Open the survey, choose and confirm your Eye Candy Frame(s) colors.

Last updated: January 18, 2024 11:56

When will I be charged for shipping and taxes?

You will receive a survey from our Pledge Manager immediately after our Kickstarter campaign ends. Open the survey and confirm your address. Shipping fees and sales tax will then be collected.

Last updated: February 07, 2024 15:55

Will the hanging hardware be included?

Yes. The Eye Candy Frame(s) come complete. Hanging hardware included (two screws and two plastic anchors) to hang on wall in any room as well as manufactured with a built-in stand to stand on a table, desk or shelf.

Last updated: January 21, 2024 11:10

How many treats does the Eye Candy Frame hold?

The Eye Candy Frame holds approximately 4 cups or 32 ounces of your favorite treats!

Last updated: January 23, 2024 12:28

How do I clean the Eye Candy Frame?

Cleaning the inside is very easy! Simply open the backside fill hole and run hot water through it for a minute or so. Then let it air dry. The front 3D globe and outside frame can be cleaned with a paper towel and hot water.

Last updated: January 23, 2024 13:06

How do I order my Eye Candy Frame?

Click on the “Back the project” green button to order your Eye Candy Frames. Once you click the green button you can choose any of the rewards you’d like (one, two or four Eye Candy Frames). You will receive a follow-up survey where you will be able to choose your frame colors after our Kickstarter campaign ends.

Last updated: January 28, 2024 14:15

What are the dimensions of the Eye Candy Frame?

The Eye Candy Frame is 12”W by 15” H.

Last updated: February 18, 2024 07:07

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: June 2024

All backers/customers will receive their Eye Candy Frames this summer between June - August!

Last Updated At: 03/07/24
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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